Delhi Airport is second best among world’s biggest airports: ASQ Awards 2016

New Delhi: GMR Group-led Delhi International Airport Ltd today announced that Indira Gandhi International Airport (IGIA) has become world’s second best airport in the largest airport category – passenger capacity of over 40 million passengers per annum (MPPA)– as per Airports Council International (ACI) ASQ 2016 rankings.

“This achievement marks a significant improvement from the previous year’s rating, where the airport was No.1 in a smaller category of 25-40 million passengers per annum and no.6 globally. Delhi Airport has now joined the elite club of international airports handing over 40 MPPA,” said a release from the airport company.
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DIAL’s ASQ score also increased substantially from 4.96 in 2015 to 4.99 in 2016 that helped IGIA scale over several other airports and attain the second position globally, only after Incheon, South Korea.

The release added that the airport has recorded substantial improvement after the GMR led consortium took over the operations in 2006. From the very low position of 101 ranking, DIAL made rapid progress over the years in enhancing the IGI Airport’s service quality and customer’s experience.

In 2011, the airport had achieved the position of world’s number 2, which it retained for three consecutive years till 2013. In 2014 it stepped up its position to world’s no. 1 rank in the 25-40 MPPA category and retained the rank in 2015 with score of 4.96 in ASQ survey on scale of 1 to 5,”said the release.

“ASQ ratings are a great opportunity for us to continuously refine our service quality levels. We are excited to be adjudged by ACI as globally no.2 in the highest category of 40 million and above passengers. Our focus has always been on enhancing customer’s experience. As we witness robust growth, we look forward to strong collaboration and support of airport stakeholders as well as our passengers. We are now geared to undertake the expansion works at Delhi Airport. IGIA Master Plan-2016 will further enhance the experience of our passengers and create new benchmark for the aviation community worldwide,” I Prabhakara Rao, CEO- DIAL was quoted in the release.

The Economic Times: March 07, 2017

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